Shipping policy

Last Updated: September 4, 2026

At Nookumi, we’re committed to getting your order to you safely and as quickly as possible. Please review the information below for details about our processing and shipping times.

Order Processing

All orders are processed and dispatched within 1–3 business days after your order is placed.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information when available.

Shipping Time

For international orders, delivery typically takes 7–12 business days after dispatch.

Please note that shipping times are estimates and may vary depending on your location, carrier, customs processing, holidays, weather, or other circumstances outside of our control.

Estimated total delivery time: 8–15 business days, including processing and shipping.

Tracking Your Order

Once your order has been shipped, you may receive tracking information by email. Please allow some time for the tracking information to update after your package has been dispatched.

If your tracking information hasn't updated immediately, don't worry — this can happen while your package is being transferred between shipping facilities.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import fees depending on your country's regulations. Any applicable fees imposed by customs are the responsibility of the customer.

Delayed or Lost Orders

While we do our best to ensure your order arrives within the estimated timeframe, Nookumi cannot guarantee specific delivery dates.

If your order has significantly exceeded the estimated delivery window or appears to be lost in transit, please contact us at hello@nookumi.com and we'll be happy to assist you.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase. If an incorrect or incomplete address is provided, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the shipping address.

Questions?

If you have any questions about your order or our shipping policy, please contact us at hello@nookumi.com